These General Terms & Conditions apply to travel services arranged by Asia Value Travel (Cambodia), including tours, accommodation, transportation, transfers, guides, excursions and other travel-related services in Cambodia, Vietnam, Laos and other destinations included in an agreed itinerary.
By confirming a booking with us, the client or travel
partner acknowledges and accepts the following terms and conditions.
1. BOOKING & CONFIRMATION
All bookings are subject to availability at the time of
confirmation.
A booking is considered confirmed once Asia Value Travel has
received the required deposit or payment and issued a written confirmation.
Hotels, flights, cruises and other services remain subject
to availability until final confirmation. If a requested service is
unavailable, we may propose a suitable alternative of a similar standard.
2. PRICES
Tour prices are based on the services, number of travelers,
travel dates and arrangements specified in the confirmed quotation.
Unless otherwise stated, prices may include accommodation,
transportation, guides, entrance fees, meals and activities specifically
mentioned in the itinerary.
Personal expenses, optional activities, visas, travel
insurance, international flights and services not specifically mentioned are
excluded unless otherwise agreed.
3. PAYMENT
A deposit may be required to confirm the booking. The amount
and payment deadline will be stated in the quotation or booking confirmation.
The remaining balance must be paid according to the agreed
payment schedule.
For bookings made close to the departure date, full payment
may be required at the time of confirmation.
Bank charges and other payment-related fees are normally the
responsibility of the payer unless otherwise agreed.
4. CANCELLATION BY THE CLIENT
All cancellation requests must be submitted in writing.
Cancellation charges depend on the date of cancellation and
the conditions imposed by hotels, airlines, cruises and other service
providers.
Certain services may require non-refundable deposits or full
prepayment. These conditions will be communicated whenever applicable.
No refund will normally be provided for unused services
after the journey has commenced when the traveler voluntarily chooses not to
use a confirmed service.
5. CHANGES BY THE CLIENT
Requests to modify confirmed travel dates, accommodation,
transportation or other services are subject to availability.
Additional costs resulting from requested changes will be
charged to the client.
We will make reasonable efforts to accommodate changes, but
cannot guarantee that all requested modifications will be possible.
6. CHANGES BY ASIA VALUE TRAVEL
Occasionally, changes may be necessary because of weather,
road conditions, flight schedules, local regulations, safety concerns or
circumstances beyond our reasonable control.
Asia Value Travel reserves the right to modify the itinerary
when necessary for operational or safety reasons.
Where possible, we will provide an alternative service of a
similar standard and keep the client or travel partner informed of significant
changes.
7. ACCOMMODATION & SERVICES
Hotel categories and standards may vary between
destinations.
Specific room types, connecting rooms, adjoining rooms,
early check-in and late check-out are subject to availability and cannot be
guaranteed unless specifically confirmed.
Transportation, guides, boats and other services will be
arranged according to the confirmed itinerary and group size.
8. PASSPORTS, VISAS & ENTRY REQUIREMENTS
Travelers are responsible for ensuring that they hold valid
passports, visas, permits and other documents required for their journey.
Visa and entry regulations may change without notice.
Asia Value Travel may provide general information and
assistance, but cannot be held responsible if a traveler is refused a visa,
boarding or entry because of incomplete or incorrect documentation or decisions
made by the relevant authorities.
9. TRAVEL INSURANCE
Comprehensive travel insurance is strongly recommended for
all travelers.
The policy should provide appropriate coverage for medical
expenses, emergency assistance, cancellation or interruption, baggage and
activities included in the itinerary.
Travelers are responsible for ensuring that their insurance
provides adequate coverage for their individual circumstances.
10. HEALTH & SPECIAL REQUIREMENTS
Clients should inform Asia Value Travel before confirmation
of any dietary requirements, allergies, mobility requirements or other special
arrangements that may affect the delivery of travel services.
We will make reasonable efforts to accommodate such requests
but cannot guarantee that every requirement can be fulfilled in all
destinations.
Travelers should seek appropriate professional medical
advice regarding health requirements before travelling.
11. RESPONSIBILITY
Asia Value Travel acts as an organizer and coordinator of
travel services and works with hotels, airlines, transport companies,
restaurants, guides and other independent service providers.
We carefully select our partners but cannot control every
action or omission of independent third-party suppliers.
We are not responsible for losses, delays or changes
resulting from circumstances beyond our reasonable control, subject to
applicable law.
12. FORCE MAJEURE
Asia Value Travel cannot be held responsible for failure to
provide or complete services due to extraordinary circumstances beyond our
reasonable control.
These may include severe weather, natural disasters,
epidemics, government actions, political disturbances, border closures,
strikes, transportation disruption or similar events.
When such circumstances occur, we will make reasonable
efforts to assist travelers and arrange suitable alternatives where possible.
Additional costs may be payable by the client depending on the circumstances
and supplier conditions.
13. UNUSED SERVICES
No refund will normally be provided for accommodation,
meals, sightseeing, transportation or other services voluntarily missed or
unused by the traveler after the journey has commenced.
Where a service cannot be provided by us or our supplier,
the situation will be reviewed according to the circumstances and applicable
supplier conditions.
14. COMPLAINTS & ASSISTANCE
If a problem occurs during the journey, travelers should
inform their guide or Asia Value Travel as soon as possible so that we have an
opportunity to assist and resolve the matter.
Any unresolved complaint should be submitted to us in
writing with relevant details and supporting documentation within a reasonable
period after completion of the journey.
15. TRAVEL PARTNERS & B2B BOOKINGS
For bookings made through travel agencies, tour operators or
other business partners, specific contractual rates, payment terms,
cancellation conditions or agreements may apply.
Where separate written B2B terms have been agreed, those
specific terms will take precedence over the corresponding provisions of these
general conditions.
16. PRIVACY
Personal information provided to Asia Value Travel will be
used as necessary to arrange and operate the requested travel services.
Relevant information may need to be shared with hotels,
airlines, transportation providers and other suppliers involved in the booking.
We handle client information with appropriate care and only
for legitimate operational and administrative purposes, subject to applicable
requirements.
17. APPLICABLE TERMS
These General Terms & Conditions should be read together
with the specific quotation, itinerary, invoice and booking confirmation
provided for each reservation.
Specific booking conditions stated in those documents may
supplement these general terms.
IMPORTANT INFORMATION
Travel conditions, government regulations, entry
requirements, transportation schedules and supplier policies may change.
Asia Value Travel (Cambodia) is committed to providing clear information, professional service and reasonable assistance before and during each journey.
